Malta Skincare — Legal
Shipping
Policy
At Malta Skincare, we aim to deliver your favourite skincare products quickly, safely, and reliably across Pakistan.
§ 01
Order
Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
§ 02
Delivery Time
across Pakistan
Major Cities
Business days — Karachi, Lahore, Islamabad, and other major urban centres.
Remote Areas
Business days — smaller towns and more distant locations across Pakistan.
Please Note
Delivery times may vary during peak seasons, sales, or unforeseen circumstances.
§ 03
Shipping
Charges
Standard Delivery
Shipping charges are calculated at checkout based on your delivery location and order details.
Free Shipping
Available on orders above a minimum threshold. Exact amount displayed at checkout.
§ 04
Order
Tracking
Once your order is shipped, you will receive a tracking number via SMS or email so you can monitor your delivery in real time.
Keep an eye on your inbox and messages after dispatch. If you do not receive a tracking number within 2 business days of your order being confirmed, please contact our support team.
§ 05
Delivery
Delays
While we strive for timely delivery, delays may occur due to the following reasons:
- Weather conditions — extreme weather or natural events affecting courier routes.
- Courier issues — operational disruptions on the part of our delivery partners.
- High order volume — especially during sale periods, holidays, or product launches.
We appreciate your patience in such situations and will keep you updated wherever possible.
§ 06
Incorrect
Address
Please ensure your shipping details are correct at the time of placing your order. Malta Skincare is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.
If you notice an error in your address after placing an order, contact us immediately at juttc4962@gmail.com and we will do our best to update it before dispatch.
§ 07
Cash on
Delivery (COD)
We offer Cash on Delivery (COD) all over Pakistan for your convenience.
COD is available at no extra charge. Simply select Cash on Delivery at checkout and pay your courier upon receiving your order.
§ 08
Failed Delivery
Attempts
If delivery fails after multiple attempts due to the customer being unavailable or uncontactable, your order may be cancelled or returned to us.
Please ensure someone is available to receive the package at your provided address. If you anticipate being unavailable, contact us in advance to arrange an alternative.
§ 09
Need
Help?
For any shipping-related queries, feel free to contact our support team and we'll get back to you as soon as possible.
Shipping Support
juttc4962@gmail.com